Reference

Support policy

Get help with billing, platform bugs, and account issues. Community support is available on Discord.

Who can contact Support?

Support is available to all paying customers. Requests originating from account email addresses associated with a paying plan will receive official support responses.

Scope

Startbase support covers:

Billing issues
Platform bugs
Account management
Workarounds for known issues
General guidance on using Startbase

Startbase support does not cover:

Project-specific debugging
Implementation guidance for third-party integrations

Channels

To contact support, use the support form at startbase.ai/support. If the form is unavailable, email support@startbase.ai.

After submitting a request, you'll receive an AI-powered initial response. If that doesn't resolve your issue, you can request to be routed to a human agent.

For platform-wide issues, check our status page at status.startbase.ai.